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Customer Service And Retention

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... more experienced ones in organizations. "Employee retention is the key to customer retention, and customer retention can customer retention is customer satisfaction. A satisfied customer is one who (Tehrani, 1997): customers, it is apparent that customer retention is more critical than customer attraction. The fundamental key to has realized an increase in customer retention and customer satisfaction. The other benefits are that there have been an The primary goal is to offer the customer value and so to achieve customer retention. This means that any promises made ...



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Sources list for CUSTOMER SERVICE AND RETENTION:

Lowenstein, Michael W.(1995). Customer Retention.ASQC.
Customer Relationship Management

Nicastro, Ernest: "Take A Positive Approach to Customer Retention..." Retailer News, Aug/Sept. 1999
Retail Management

Nicastro, Ernest: "Take A Proactive Approach to Customer Retention" Retailer News, Aug/Sept. 1998, [2]www.retailer.com
Retail Management

Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program

J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes

 

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